New housing register and advice system to be introduced in the Chichester District

A new online housing application system is set to launch this spring, making it quicker and easier to apply for Chichester District Council’s housing register.

Developed in response to customer feedback and as part of ongoing service improvements, the system will also allow residents on the housing list to bid for suitable properties more frequently. 

The process of moving across to the new system will begin on Wednesday 19 March and is expected to be completed in May this year. During this time, the council will be unable to take new applications for the housing register, unless the resident has an urgent housing need. In this instance, there will be an e-form for people to complete on the council's 'apply for housing register' web page. Alternatively, if people are unable to complete the form online, they can contact the team by phone for advice on 01243 534734. This is a temporary measure while the council moves across to the new system.

Residents who are already on the council's housing register will be contacted to ensure that their details and housing requirements are up to date. This will mean that any housing opportunities suggested to them in the future are tailored to their needs.

Those with an existing housing advice or homelessness application will be moved into the new system automatically and don't need to take any action. They will be contacted with account details and information about how to use the new service when it is launched.

"We want to make it as easy as possible for people to contact our housing team for advice and support and the new system will further improve this," says Councillor Oona Hickson, Cabinet Member for Housing, Revenues and Benefits at Chichester District Council. "We've listened to our customers and we believe that this new system will directly address feedback that we have received.

"While we're upgrading to the new system, the way in which people access our housing services will look a little different, but we'd like to assure everyone that our team are available if they need support. The team are on hand to offer housing advice; to help those who are homeless or facing homelessness; and to take housing register applications from those with an urgent housing need.

"The new system, which we expect to be launched in May, offers a more personalised approach, making it easier for our customers to speak to our team about a new or existing application for our housing services.

"Not only will it make the process of applying for the housing register simpler, but it will also improve the way in which applicants can express their interest (or 'bid') on suitable properties. At the moment, we use Home Move to advertise and allocate available properties in the district to those on our housing list, however, this system can only be updated every fortnight. The new system, 'Chichester Home Move', will enable housing associations — known as Registered Providers — to add vacant homes as soon as they become available. This will mean that residents will have the opportunity to bid on a daily basis for a home that is suitable for their needs, and for which they are eligible.

"If you have a current housing application that is live, you will be able to continue to bid through the current Home Move system as you normally would, and we will contact you with advice about the new system.

"In addition, the new system will enable us to ensure that people's details and requirements are kept up to date, increasing the chances of a customer being matched with a suitable property, especially if their situation has changed since they joined the register. It will also help us ensure that households with the highest level of housing need are prioritised."