Public Information

Every local commercial radio station in the UK has requirements in respect of its music and local content, such as news etc. These requirements are set out in the station's license, a document issued by Ofcom, the UK media regulator.

The Public File contains details of the elements that Ofcom regulate, such as music and speech content, and local news etc. It is intended to give you a better understanding of our output and what we are doing for the community we serve.

The Public File is available as a print out on request, or from our website: www.V2radio.co.uk  Any comments on the file can be made to us or Ofcom. Our Ofcom license no. is DP103724BA/1 

General format:  A broad music and information station for West Sussex, highly focused on local issues with a strong commitment to local news.

Service description: V2 Radio is a new digital radio station, founded in 2021, with the aim of serving Sussex, initially with a focus on the West Sussex area. The station will have a broad appeal to an audience passionate about local issues, news and events together with a mix of familiar music from the last 5 decades. V2 Radio will be available across all of the main digital on-line platforms as well as broadcast on DAB. Programmes will be presented by experienced staff in the broadcasting industry, already well known to listeners in Sussex, with a wealth experience of providing radio services locally, nationally and internationally. V2 Radio will have a strong community ethos - getting involved in local events, the arts and festivals, being visible through regular outside broadcasts and supporting local businesses and charities. Our mission is to make a real difference locally by: (a) bringing back “proper local radio” to the area; (b) generating donations for our charitable causes, with a percentage of station earnings being used directly for local causes through our “local community chest”; (c) being the destination station for local news, travel information, and entertainment programming; (d) featuring a broad spectrum of popular music from the 1960’s to today, as well as entertaining and informative programming relevant to the local area.

NEWS

News Bulletins: we broadcast news bulletins 24 hours a day on the hour, every hour (except during special events or shows).

Weekdays - we provide local news bulletins from 07:00 until 18:00.

Saturday, Sunday and public holidays - we provide local news bulletins from 07:00 until 12:00. This weekend material, having been researched, produced and written in West Sussex may, on occasion, be read from elsewhere. At all other times we carry national and international news on the hour from Sky News (IRN).

News Editor: Philip Keeler. If you have a news story for us call 01243 963960 or email news@V2radio.co.uk

V2 Radio News and Editorial Policy

1. Purpose

V2 Radio provides trusted, relevant and independent local journalism for communities across Hampshire, West Sussex and East Sussex.

This policy sets the editorial standards that apply to V2 Radio’s:

• Radio news bulletins and news programmes;
• Interviews, reports and outside broadcasts;
• Website articles;
• Mobile app content and notifications;
• Podcasts and on-demand audio;
• Social media accounts;
• Video journalism and livestreams;
• Images, graphics, captions and other editorial material.

The policy is intended to ensure V2 Radio complies with the Ofcom Broadcasting Code, its Ofcom licence conditions and all relevant UK law.

Where this policy sets a higher standard than the minimum regulatory requirement, the higher V2 Radio standard must be followed.

This policy does not replace specialist legal advice. Any journalist or presenter who is uncertain about the legality or compliance of material must refer it to the News Editor or senior management before publication or broadcast.

2. Our editorial principles

V2 Radio journalism will be:

• Accurate and properly sourced;
• Duly impartial;
• Independent from political and commercial influence;
• Fair to individuals and organisations;
• Respectful of privacy and human dignity;
• Sensitive when reporting distress, death or trauma;
• Protective of children and vulnerable people;
• Transparent about sources, uncertainty and conflicts of interest;
• Relevant to the communities V2 Radio serves;
• Accountable when mistakes are made.

Facts, allegations, opinions, analysis, advertising and promotional material must be clearly distinguished from one another.

3. Editorial responsibility

The News Editor has overall responsibility for V2 Radio’s news output and editorial compliance.

Every journalist, presenter, producer, contributor and freelancer is responsible for the accuracy and compliance of the material they prepare or broadcast.

The following subjects must normally be referred to the News Editor before broadcast or publication:

• Serious allegations against an identifiable person or organisation;
• Court proceedings or active criminal investigations;
• Stories involving children or vulnerable adults;
• Sexual offences;
• Suicide or self-harm;
• Elections, referendums and political disputes;
• Covert recording or doorstepping;
• Graphic, offensive or distressing material;
• Matters involving national security or terrorism;
• Major medical or public-health claims;
• Confidential or leaked information;
• Artificially generated or significantly altered media;
• Stories involving a V2 Radio advertiser, sponsor, employee or director.

Where there is doubt, material should be delayed until it can be checked. Being first is never more important than being accurate, lawful and fair.

4. Accuracy and verification

Ofcom requires news, in whatever form, to be reported with due accuracy. Significant errors should normally be acknowledged and corrected quickly on air and at an appropriate time.

Before broadcast or publication, journalists must:

1. Establish the source of the information.
2. Assess the reliability and possible motivation of that source.
3. Verify important facts through primary documents or an additional reliable source wherever practicable.
4. Check all names, ages, dates, locations, figures and quotations.
5. Distinguish confirmed facts from allegations, estimates, forecasts and speculation.
6. Attribute claims to the organisation or person making them.
7. Seek a response from anyone facing a significant allegation.
8. Preserve relevant notes, recordings, emails and source material.

A press release must not automatically be treated as an independently verified account. Claims contained within it should be attributed and checked where necessary.

Police, council, government and emergency-service statements may be reported as official statements, but attribution must be maintained where facts have not been independently established.

For example:

• “Police said the fire was being treated as suspicious.”
• “The council estimates the scheme will cost £10 million.”
• “The company has denied the allegation.”

Journalists must not turn an allegation into an established fact through careless language.

4.1 Breaking news

During breaking news:

• Report only what is known and verified.
• Clearly state what remains unconfirmed.
• Do not repeat rumours merely because they are circulating online.
• Give the time of the latest update where appropriate.
• Correct or update information as the situation develops.
• Avoid announcing deaths until confirmation has been received from an authoritative source.
• Do not disclose operational information that could obstruct emergency services or place people at risk.

4.2 Statistics and surveys

Statistics must be presented in context.

Reports should explain, where relevant:

• Who produced the figures;
• What period they cover;
• The size and nature of the sample;
• Whether figures are provisional;
• Whether a study establishes causation or only an association;
• Any significant limitations.

Headlines and introductions must not exaggerate what the data shows.

5. Due impartiality

V2 Radio news must be presented with due impartiality. “Due” does not always mean equal airtime for every opinion. It means that the treatment of different views must be appropriate to the subject, its importance and the context.

V2 Radio will:

• Give appropriate weight to significant viewpoints;
• Avoid favouring a political party, candidate, campaign or pressure group;
• Distinguish fact from opinion;
• Challenge materially misleading claims;
• Avoid false balance where evidence overwhelmingly supports one conclusion;
• Make reasonable efforts to include relevant responses;
• Reflect significant perspectives over an appropriate period;
• Keep records showing how impartiality has been achieved in major or continuing stories.

A refusal to take part does not normally prevent a story from being broadcast. The refusal should be fairly described and the absent party’s relevant position should be summarised where it can be reliably established.

5.1 Presenters and reporters

News presenters and reporters must not use V2 Radio news output to promote personal political views.

Personal interests that could reasonably call a journalist’s impartiality into question must be declared to the News Editor. The journalist may be removed from the story where necessary.

News staff should exercise care when commenting publicly or posting on personal social media accounts about political parties, elections, controversial public-policy issues or stories they cover for V2 Radio.

No politician may act as a newsreader, interviewer or reporter in a news programme unless exceptionally justified, in which case their political allegiance must be made clear.

6. Elections and referendums

Special procedures will operate during election and referendum periods.

V2 Radio will appoint a senior editor to oversee election coverage and maintain a record of:

• Invitations issued to candidates and parties;
• Interviews and contributions broadcast;
• Airtime and prominence;
• Refusals or failures to respond;
• Editorial reasons for significant coverage decisions.

Due weight will be determined by evidence of previous electoral support, current support and the existence of significant relevant viewpoints. Equal airtime is not automatically required.

6.1 Candidate interviews and constituency reports

During an election period:

• Constituency or electoral-area coverage must be duly impartial.
• Comparable opportunities must be offered to qualifying candidates where one candidate takes part in an item focused on that constituency or electoral area.
• A report may proceed where an invited candidate refuses or is unable to participate.
• After nominations close, constituency reports must include the names and affiliations of all candidates as required by the Ofcom Code.
• Candidates must not act as news presenters, interviewers or programme presenters.
• Newly arranged non-political appearances by candidates must not be used to give them an unfair advantage.

6.2 Polling day

From the opening of polling stations until polls close:

• V2 Radio will not broadcast discussion or analysis of election or referendum issues.
• Opinion-poll results will not be published.
• Coverage may include factual information such as polling arrangements, turnout information and reports that voting is taking place, provided it does not discuss the merits of candidates, parties or issues.

Ofcom requires election discussion and analysis to finish when polls open and prohibits publication of opinion-poll results until polls close.

7. Fairness and the right to respond

V2 Radio must avoid unjust or unfair treatment of individuals and organisations.

Anyone facing a significant allegation should normally be:

• Told the substance of the allegation;
• Given enough information to provide a meaningful response;
• Given a reasonable deadline, taking account of the urgency of the story;
• Told how their response is likely to be used.

Requests for comment and any responses must be retained.

A response does not have to be broadcast or published in full, but its central points must not be distorted or omitted unfairly.

If no response is received, appropriate wording may include:

• “V2 Radio approached the organisation for comment.”
• “No response had been received at the time of broadcast.”
• “The organisation declined to comment.”

Interviews must not be edited in a way that materially changes the contributor’s meaning.

Contributors should normally be told:

• The nature and purpose of the programme;
• Whether their contribution is live or recorded;
• The principal areas of questioning;
• How and where the contribution is likely to be used;
• Any significant foreseeable risks arising from participation.

8. Privacy

Any intrusion into a person’s privacy must be warranted. Where public interest is relied upon, V2 Radio must be able to explain why the public interest outweighed the individual’s reasonable expectation of privacy.

Public interest may include:

• Revealing or detecting crime;
• Protecting public health or safety;
• Exposing serious wrongdoing;
• Correcting materially misleading public claims;
• Revealing significant incompetence affecting the public;
• Holding public bodies and those exercising public power to account.

Public curiosity, entertainment value or anticipated audience interest do not by themselves amount to public interest.

8.1 Homes and personal information

V2 Radio should not disclose:

• A precise home address;
• Private telephone numbers or email addresses;
• The location of a vulnerable person;
• Information that could expose a person to foreseeable harm;

unless there is a strong and documented editorial justification.

8.2 Emergencies, grief and distress

People involved in accidents, emergencies or personal tragedy retain rights to privacy and dignity.

Journalists must not:

• Pressure visibly distressed people to be interviewed;
• Record private grief without proper justification;
• obstruct emergency workers;
• Broadcast graphic or intrusive audio without editorial justification;
• Contact a bereaved family repeatedly after they have asked not to be approached.

At hospitals, schools, care homes, police stations and other sensitive locations, appropriate permission and consent should normally be obtained.

8.3 Doorstepping and covert recording

Doorstepping should normally occur only when:

• It has not been possible to make an approach by phone or email.
• There is another strong public-interest justification.

Covert recording should never be used.

9. Children and young people

The welfare and dignity of anyone under 18 must be given particular consideration, regardless of parental consent.

Children must not be caused unjustified distress or anxiety by their involvement in V2 Radio output. Ofcom also requires radio broadcasters to pay particular attention to times when children are especially likely to be listening, including breakfast and school-run periods.

V2 Radio will:

• Obtain appropriate informed consent;
• Explain participation in age-appropriate language;
• Avoid unnecessary questioning about traumatic events;
• Consider the long-term effects of identification;
• Avoid identifying a child’s school, home or routine where this could create a risk;
• Stop an interview where a child becomes distressed;
• Treat the child’s welfare as more important than obtaining the story.

Parental or guardian consent does not remove V2 Radio’s independent responsibility to protect the child.

9.1 Legal anonymity and jigsaw identification

Children, victims and witnesses may be protected by automatic or court-ordered reporting restrictions.

Journalists must avoid publishing separate details which, when combined, could identify someone whose identity is legally protected. This is known as jigsaw identification.

Material involving sexual offences, family courts or children involved in criminal proceedings must be referred to the News Editor before broadcast or publication. Ofcom specifically warns broadcasters against providing clues that could indirectly identify protected young people.

10. Crime and court reporting

All crime and court reporting must comply with contempt of court law, statutory anonymity, reporting restrictions and court orders.

People must be treated as innocent unless and until convicted.

Wording must accurately reflect a person’s legal position:

• “Arrested on suspicion of…”
• “Charged with…”
• “Accused of…”
• “Denied the allegation…”
• “Was convicted of…”
• “Was sentenced to…”

A person who has only been arrested, charged or accused must not be described as having committed the offence.

Reports must not:

• Prejudge guilt or innocence;
• Publish inadmissible or seriously prejudicial material during active proceedings;
• Reveal protected identities;
• Imply that an arrest proves wrongdoing;
• Encourage crime or disorder;
• Provide unnecessary operational detail that could assist offending;
• Glamorise serious criminal activity.

Ofcom prohibits material likely to encourage crime or lead to disorder and requires appropriate context when reporting extreme, hateful or abusive views.

Any uncertainty about court restrictions must be referred for legal or senior editorial advice.

11. Harm, offence and distressing material

Potentially offensive or harmful material must be editorially justified by its context. Relevant factors include the time of broadcast, likely audience, expectations of listeners and whether an appropriate warning has been given.

V2 Radio will consider:

• Whether graphic detail is necessary;
• Whether offensive language can be paraphrased or edited;
• Whether a warning should precede disturbing audio;
• Whether the item is being broadcast when children are likely to be listening;
• Whether repetition increases the potential harm;
• Whether the public-interest purpose can be achieved with less distressing material.

The strongest offensive language must not be broadcast when children are particularly likely to be listening. Other offensive language requires clear editorial justification.

Discriminatory, humiliating or degrading language must not be used casually or for shock value. It may be reported where editorially necessary, but context and attribution must be clear.

12. Suicide and self-harm

Reports involving suicide or self-harm must be handled sensitively.

V2 Radio will:

• Avoid unnecessary descriptions of methods;
• Avoid romanticising, sensationalising or oversimplifying a death;
• Avoid suggesting that one event alone caused a suicide;
• Consider the effect on bereaved families and vulnerable listeners;
• Use appropriate language;
• Include support information where editorially appropriate.

Ofcom states that methods of suicide and self-harm must not be included unless they are editorially justified and justified by the context.

13. Sources and confidential information

Anonymous sources may be used where:

• The information is in the public interest;
• The source has credible access to the information;
• There is a valid reason for protecting their identity;
• The information has been corroborated where practicable;
• Use of the source has been approved by the News Editor.

The audience should be given as much information as possible about the source’s status without exposing their identity.

Promises of confidentiality must not be made casually. Once properly given, they should be honoured unless disclosure is legally required.

Documents, recordings and messages must be checked for authenticity and context.

Payment for information connected with crime, serious wrongdoing or public controversy requires senior approval and legal consideration.

14. User-generated and social-media content

Material appearing online must not be treated as genuine merely because it has been widely shared.

Before using user-generated material, V2 Radio should check:

• The identity of the original uploader;
• When and where the material was recorded;
• Whether it has appeared previously in another context;
• Whether images, audio or video have been edited;
• Whether permission has been obtained;
• Whether using it could endanger or unfairly identify anyone.

Old material must not be presented as current.

Screenshots should preserve sufficient context and must not create a misleading impression.

Rumours, comments and allegations posted on social media are not automatically newsworthy or accurate.

15. Artificial intelligence and synthetic media

Artificial intelligence may assist with transcription, research organisation or drafting, but it must not replace editorial judgement or verification.

V2 Radio journalists remain personally responsible for checking every fact, quotation, name, date and claim before publication or broadcast.

AI must not be used to:

• Invent quotations or sources;
• Fabricate interviews;
• Generate facts without verification;
• Imitate a real person’s voice in a misleading way;
• Alter photographs, audio or video so that they falsely represent events;
• Create apparently authentic news footage without clear labelling;
• Upload confidential source material to an unauthorised system.

Recreations, synthetic voices or generated images must be clearly identified where audiences could otherwise mistake them for genuine material.

Ofcom has warned that deepfakes and other synthetic media can create risks involving misinformation, accuracy, fairness, privacy and audience harm.

16. Commercial independence

Editorial decisions must not be influenced by advertisers, sponsors, donors, commercial partners or station sales targets.

Ofcom prohibits commercial references, or material implying a commercial arrangement, in or around radio news bulletins and news-desk presentations, subject to limited exceptions such as identifying a news supplier or promoting the station’s own services.

V2 Radio will therefore ensure that:

• Advertising is clearly separated from news;
• Sponsors do not select or suppress news stories;
• Paid material is not presented as independent journalism;
• Commercial relationships are appropriately disclosed;
• Advertisers receive no preferential editorial treatment;
• Negative stories about advertisers are judged by the same standards as any other story;
• Competitions, promotions and sponsored features are clearly identified;
• Journalists declare relevant gifts, hospitality or financial interests.

News staff must not promise favourable coverage in return for advertising, access, gifts or other benefits.

17. Embargoes and exclusives

Embargoed information must not be broadcast or published before the stated time unless:

• The organisation issuing the embargo releases it early;
• The information has independently entered the public domain;
• The News Editor determines that an overriding public interest requires publication.

Embargo times, dates and time zones must be checked carefully.

An exclusive does not justify reduced verification or fairness.

18. Corrections and clarifications

V2 Radio will correct significant errors promptly, openly and proportionately.

An on-air correction should:

• State clearly what was wrong;
• Give the correct information;
• Avoid repeating a defamatory allegation unnecessarily;
• Be broadcast at an appropriate time and with suitable prominence.

Online corrections should be made promptly. Where a significant error has been corrected, an editor’s note should normally explain the change.

Minor spelling or formatting amendments do not normally require a correction note unless they alter the substance.

Deleting a story without explanation is not an adequate response to a serious editorial error.

A corrections register will record:

• The original item;
• The error;
• When it was identified;
• The action taken;
• When and where the correction was broadcast or published;
• Any measures introduced to prevent recurrence.

19. Complaints

V2 Radio will operate a fair, accessible and properly documented complaints process.

Complaints should be submitted to: Head of News, Philip Keeler

Email: philip@v2radio.co.uk
Postal address: V2 Radio, Downlands House, Drayton Ln, Chichester, West Sussex, PO20 1EL

Telephone: 01243 963962 

Complaints should ideally include:

• The programme or article concerned;
• The date and approximate time;
• The nature of the complaint;
• The complainant’s contact details;
• Any supporting information.

V2 Radio will aim to:

• Acknowledge complaints within two working days;
• Provide a substantive response within ten working days;
• Inform the complainant where additional time is needed;
• Refer serious fairness, privacy, accuracy or election complaints immediately to senior management;
• Preserve all relevant recordings, scripts and correspondence.

A complaint will not be rejected merely because it is critical of V2 Radio. Abusive, repetitive or vexatious communications may be managed proportionately.

Ofcom has separate procedures for content-standard investigations and for fairness and privacy complaints. It may investigate complaints or begin an investigation on its own initiative.

20. Recordings and editorial records

V2 Radio will make and retain recordings of its complete broadcast output for at least 42 days, or for any longer period required by its particular licence conditions.

Recordings must include reliable time references and must be capable of being supplied promptly to Ofcom.

Ofcom licence decisions confirm that community radio licensees are generally required to retain every programme for 42 days and produce recordings when requested.

Where a complaint, legal claim or Ofcom investigation is anticipated, relevant recordings and documents must be preserved beyond the normal deletion date until the matter has concluded.

V2 Radio should also retain, where relevant:

• Broadcast scripts;
• Interview recordings;
• Requests for comment;
• Contributor consent;
• Source documents;
• Election coverage records;
• Correction and complaint logs;
• Editorial approval records.

21. Live output

Live broadcasting carries increased editorial risk.

Producers and presenters must:

• Brief guests and callers appropriately;
• Make clear that defamatory, abusive or unlawful comments are not permitted;
• Challenge significant factual inaccuracies;
• Interrupt or end a contribution where necessary;
• Use available delay or audio-cutting systems;
• Avoid repeating an unlawful allegation while correcting or challenging it;
• Refer serious incidents immediately to the News Editor.

Callers and contributors must not be assumed to be accurate merely because their comments are broadcast live.

22. Conflicts of interest

Staff and contributors must disclose any personal, political, financial or family interest that could affect, or appear to affect, their journalism.

Examples include:

• Membership of a political party or campaigning organisation;
• A close personal relationship with someone involved in a story;
• Financial interests in a business being covered;
• Gifts or hospitality;
• Employment or paid work outside V2 Radio;
• Personal involvement in a dispute.

The News Editor will decide whether disclosure, additional supervision or removal from the story is necessary.

23. Local accountability journalism

V2 Radio has a responsibility to scrutinise councils, police forces, health bodies, transport providers, utilities, elected representatives and other organisations exercising power within its coverage area.

Accountability reporting must remain:

• Evidence-based;
• Fair;
• Impartial;
• Proportionate;
• Free from personal campaigns or vendettas;
• Open to correction and challenge.

Critical reporting does not become unfair merely because it is uncomfortable. However, strong criticism must be supported by evidence and those criticised must normally receive a fair opportunity to respond.

24. Training and compliance

All news staff, presenters and relevant volunteers must receive regular training covering:

• Ofcom accuracy and impartiality rules;
• Elections;
• Fairness and privacy;
• Children and vulnerable contributors;
• Crime and court reporting;
• Harmful and offensive content;
• Commercial communications;
• Complaints and corrections;
• Artificial intelligence and synthetic media.

Additional briefings will be held before significant elections, major public events and other periods of increased compliance risk.

The News Editor will carry out periodic reviews of bulletins, articles, records and correction procedures.

25. Pre-publication checklist

Before broadcasting or publishing, the journalist or editor should ask:

1. Is it true, and how do we know?
2. Have the key facts been independently checked?
3. Is the language accurate and proportionate?
4. Have allegations been clearly attributed?
5. Has anyone facing serious criticism been offered a fair opportunity to respond?
6. Is the item duly impartial?
7. Does it identify a child, victim or legally protected person?
8. Could it prejudice active legal proceedings?
9. Does it intrude into privacy, and is that intrusion justified?
10. Could the material cause avoidable harm or offence?
11. Is there a commercial, political or personal conflict?
12. Is any image, audio or video authentic and properly labelled?
13. Is the headline supported by the story?
14. Has the item received the required editorial approval?
15. Are the supporting records preserved?

If the answer to any relevant question is uncertain, the item must be referred to the News Editor before broadcast or publication.

Programme Schedule: Our current programme schedule is available on our website: www.v2radio.co.uk/on-air

Automation and Local Programming: All of our programmes are produced locally. Sometimes it is necessary to pre-record programmes on the station (sometimes called Automation). We don't use more than 1 hour of automation during our daytime weekday schedule, or 4 hours at weekends.

Music Playlist: We play a broad mix of music from the past 50 years, including the best music around today. 

DAB (digital radio) broadcast area: Sussex DAB (block 10B); South Hampshire DAB (block 11C) from April 2024; Aldershot/Woking trial SSDAB (block 8A); Portsmouth trial SSDAB (ceased April 2024)

Service duration: 24 hours a day, 7 days a week

Shared, national or networked programming arrangements (if applicable) - none

Ofcom "Localness" guidelines: Ofcom issue guidelines which define what "localness" means for a Local Radio station. You can read them on the Ofcom website.

Events and Charities we support: We support many charities across West Sussex every year and always encourage local groups, organisations and individuals needing some publicity and support to contact us.

Contact Us: You contact us by post, phone, email and WhatsApp. All our contact details are here: www.v2radio.co.uk/contact-us 

How to complain: If you have any complaint about the radio station, for example, something you have heard - an advertisement or news story - in the first instance please contact the station using the above details. If you are not satisfied with the response you can contact Ofcom (the industry regulator) on 020 7981 3040 or via their website.

Terms and Conditions

These Terms and Conditions shall manage your use of the V2 Radio website at www.v2radio.co.uk.

These terms will be applied fully and affect to your use of this website.  By using this website, you agree to accept all Terms and Conditions documented here. You must not use this website if you disagree with any of these Terms and Conditions. 

Intellectual property rights

Other than the content you own, under these Terms, V2 Radio and/or its licensors own all the intellectual property rights and materials contained in this website.

You are granted limited licence only for purposes of viewing the material contained on this website.

Restrictions

You are specifically restricted from all of the following:

• publishing any website material in any other media;
• selling, sub-licensing and/or otherwise commercialising any website material;
• publicly performing and/or showing any website material;
• using this website in any way that is or may be damaging to this website;
• using this website in any way that impacts user access to this website;
• using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
• engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
• using this website to engage in any advertising or marketing.

Certain areas of this website are restricted from being access by you and V2 Radio may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.

Your content

In these Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this website. By displaying Your Content, you grant V2 Radio a non-exclusive, worldwide irrevocable, sub licensable licence to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. V2 Radio reserves the right to remove any of Your Content from this website at any time without notice.

Your privacy

Please read our Privacy Policy.

No warranties

This website is provided "as is," with all faults, and V2 Radio expresses no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.

Limitation of liability

In no event shall V2 Radio, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. V2 Radio, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.

Indemnification

You hereby indemnify to the fullest extent V2 Radio from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

V2 Radio is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.

Assignment

V2 Radio is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire agreement

These terms constitute the entire agreement between V2 Radio and you in relation to your use of this website, and supersede all prior agreements and understandings.

Governing law and jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the courts located in the UK for the resolution of any disputes.

Vouchers Terms and Conditions

By placing an order for any Product on the site, you warrant, represent and undertake that:

• you are legally capable of entering into a binding contractual agreement with us on these Terms;
• you are at least 18 years old;
• you understand and agree to comply with these Terms.

Vouchers for sale on this site are provided by third party suppliers but we are authorised on behalf of those Suppliers to sell Vouchers to you, to collect payment and to deliver the Product to you.

When you wish to purchase a Voucher or if you are purchasing Physical Goods, such as some of our branded merchandise from us directly, you will enter into a transaction with us. Although, in the case of Vouchers, the responsibility for the quality of the goods and services redeemed by a Voucher is the Supplier’s. All Vouchers plus other Products that are sold directly by us to you on this site (ie where you do not transact with the Supplier directly) shall be referred to in these Terms as “V2 Radio Item(s)”.

We shall have no responsibility or liability to you with regard to the fitness for purpose or quality of goods or services which may be redeemed by Vouchers sold to you on this site.

Once you have received your Confirmation, Vouchers are redeemable for the relevant goods/services offered by the Supplier subject to the terms of the Vouchers. These terms are likely to include start date and end date for when the Voucher may be redeemed (the “Redemption Period”). Sometimes, if you buy a Voucher with a 24-hour Redemption Period at 1730, the 24-hour redemption period may start at midnight on that day rather than when you buy the Voucher. If you fail to redeem Vouchers within the stated Redemption Period, you will not be entitled to any refund or any other right or remedy whether from us or the relevant Supplier. Any attempted redemption of Vouchers that is inconsistent with these Terms or any of the specific terms stated on the Voucher may be rendered void at our discretion or the Supplier's discretion. The swapping, part-redemption, trading or handing back of Vouchers for cash or other goods and/or services is only permitted where the terms and conditions of the Voucher permit. The actual goods/services for which you can redeem the Vouchers are provided at the sole responsibility and liability of the Supplier. Any defect in any goods or failure to perform the service is the responsibility of the Supplier and you acknowledge that your rights of action and all available remedies and recourse will be against the Supplier. Subsequent to your purchase of a Voucher, if a separate agreement is reached between you and the Supplier under which you and the Supplier agree to substitute any product/service to which you may be entitled by your Vouchers for any alternative goods/service, all our legal obligations under these Terms shall be deemed fulfilled and we shall have no further responsibility or liability to you in relation to the/those Vouchers.

Please note that all voucher sales are final. Once a voucher has been purchased, no refunds, exchanges, or cancellations will be permitted. It is the responsibility of the purchaser to ensure that the voucher is suitable for their intended use prior to completing the purchase.

We shall have no liability to you for any failure to deliver, for any delay in delivery or for any damage or defect to V2 Radio Items/Voucher Event or Item which is caused by any act or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, or any other force majeure type events.

Competition Terms and Conditions

General

These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Term ("Terms"), together to be defined as the "Competition", unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Terms.

The Competition(s) is organised and operated by V2 Radio, its sponsor(s) or any company, radio station or website owned or controlled (directly or indirectly) ("us", "we", "our" "V2 Radio").

Terms specific to each Competition are displayed in a notice included on the radio station's website page posting for such Competition (the "Competition Notice") and are incorporated herein.

Online promotions will include a tick-box for you to agree to comply with our competition terms and conditions. For broadcast promotions, your participation in the competition by phone call, text message, email or social media interaction will be taken as an indication that you agree to comply with the terms and conditions. Where promotions are broadcast we will aim to remind listeners of the need to read these terms and conditions online.

The winner, or winners, will be picked by staff at V2 Radio, and their decision is final.

In the event of a discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.

 

Qualifying entrants

Entrants must be aged 16 or over unless otherwise stated.

Unless otherwise stated in the Competition Notice, our competitions are open to residents of the counties of Sussex and Hampshire only.  Proof of address may be required from prize winners to verify that their home address is within the area set out above.

V2 Radio employees/volunteers (and immediate family) are not eligible to enter the competition.

Employees/Volunteers (and immediate family members) of any company involved in the competition or, if relevant, any advertising agency connected with the competition are not eligible to enter the competition.

No person/s at the same address may win more than one "prize" valued at £300 or more via any of V2 Radio Competitions in any six (6) month period.

No person/s at the same address may win more than one "prize" under the value of £299 via any of V2 Radio Competitions in any thirty (30) day period.

Within a three hundred and sixty five (365) day period you cannot win any more than 4 prizes no matter the value.

Additional eligibility requirements may apply to a specific competition, e.g. a valid passport, visas and/or driver's licence. Provision of such documents will be required if the Competition prize includes travel outside the United Kingdom and/or car hire.

By entering the competition, you hereby warrant that all information submitted by you is true, current and complete.

We assume that by using our site and entering the competition (and you warrant that) either you have legal capacity to enter the competition and agree to the Terms (i.e. that you are of sufficient age and mental capacity and are entitled to be legally bound in contract) or your parents have consented to your entry of the competition and use of these Terms.

We reserve the right to disqualify any entrant if we have reasonable grounds to believe the entrant has significantly breached any of these terms and conditions.

In the event that any entrant is disqualified from the competition, in our sole discretion we may decide whether a replacement contestant should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Terms.

By signing the Agreement, you confirm and warrant that, to the best of your knowledge, you have no medical condition that could be adversely affected by any of the events or activities planned or reasonably expected to be involved in the Competition.

You must take all reasonable steps to ensure your own health and safety. Any behaviour or act or conduct by you (including without limitation any abusive behaviour, physical or psychological) which V2 Radio considers to pose any medical, security or safety risk may lead to your immediate disqualification.

You agree not to carry on your person (or in your possession or control) or to purchase or consume during the Competition any illegal substance. You acknowledge and agree that alcohol consumption will only be allowed with the express prior consent of V2 Radio and any health and safety team, who will have full authority to restrict your levels of consumption.

Butlins Social Competition

The Prize includes with the winner choosing one of five prizes. Winner can choose between either: a children’s birthday party for up to 15 children OR a PLAYXPERIENCE night out for six people in 2025 at Butlin’s Bognor Regis. Birthday party includes two activities and pizza buffet for all children taking part and night out includes a round of TechPutt and three other activities for up to six people. All activities subject to availability.

The Prize includes with the winner choosing one of five prizes. Winner can choose either: a children’s birthday party for up to 15 children OR a PLAYXPERIENCE night out for six people

· The winner can add additional guests to the booking, subject to availability at the time of booking. The costs for any additional guests would be fully covered by the winner.

· The prize must be taken by 01 June 2026. For the avoidance of doubt, the prize is a new booking, meaning a winner cannot claim back the cost of a booking already made.

· Birthday party includes two activities and pizza buffet for all children taking part. · Night out includes a round of TechPutt and three other activities for up to six people.

· All activities subject to availability.

· Prize excludes, overnight stay, additional food and drink on resort, access to other entertainment and activities on resort, travel and other related expenses.

· The prize must be booked one month from winner being contacted.

· The competition will start at 08:00 on 4 June 2025 and will be closed at 23:59 on 6 June 2025. Entries received after that date and time will not be counted. Entries that don’t meet the criteria will be discarded.

· The prize draw winners will be contacted before 06 July 2025 by a Butlin’s/V2 Radio representative. The winners will be contacted by email and will need to provide contact information for the purpose of communication regarding the prize.

· All dates and prize options are subject to availability. Butlin’s reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Butlin’s’ control makes it necessary to do so.

· Winner must be lead guest and be present on arrival. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

· For family breaks anyone under 18 must be accompanied by someone over the age of 25 in the same unit of accommodation.

· Maximum prize value £1,000.

· Booking and staying at a Butlin’s resort will be subject to Butlin’s terms and conditions, see butlins.com/terms.

· The prize draw is not open to employees or agencies of Butlin’s, their group companies or family members or anyone who is professionally associated with this promotion.

· The decision of Butlin’s regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

· Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Butlin’s reserves the right to refuse entry, or to refuse to award the prize to anyone in breach of these terms and conditions.

· Butlin’s reserves the right to hold void, cancel, suspend, or amend the prize draw where it becomes necessary to do so.

· Booking and staying at a Butlin’s resort will be subject to Butlin’s terms and conditions, see butlins.com/terms. Butlin’s Skyline limited, Breakspear Park, Hemel Hempstead, Hertfordshire, HP2 4TZ. Registered in England No. 04011665.

· The prize draw is free to enter, and no purchase is necessary.

· Winners will be chosen by random draw and supervised by an independent person.

· Only one entry per person.

· If a winner does not reply/cannot be contacted within 14 working days from the date of closing, Butlin’s/V2 Radio reserves the right to withdraw the prize and choose a different winner.

· Insofar as is permitted by law, Butlin’s, its agents, or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Butlin’s, its agents or distributors or that of their employees. Your statutory rights are not affected.

Beds For Kids Text2Win Terms and Conditions

You have the chance to win 1x £1000

But the best bit? 10% of your contribution will support our campaign to purchase beds and mattresses for children in the area who currently sleep on the floor.

To WIN... Text the word ‘BEDS‘ to 88833

TEXT TO WIN TERMS & CONDITIONS

Texts cost £1.50 + Standard network rate

Lines close at midnight on the 17th of April 2025

You must be over 18 to take part and MUST ask the bill payers permission.

For a free entry, pick up a form at V2 Radio, fill it in and place it in the black box in front of the gate.

The winner will be picked by staff after the 17th of April 2025.

 

V2 Christmas Calendar TEXT2WIN Terms and conditions

To WIN... Text the word ‘XMAS‘ to 88833

You will need to do this each day for each prize.

All entries who participate throughout the Christmas Calendar have the chance to win the overall prize of 1x £500. The winner of this will be chosen on the last day of the competition.

TEXT TO WIN TERMS & CONDITIONS

Texts cost £1.50 + network access charge.

Lines close at midnight on each day of the competition.

You must be over 18 to take part and MUST ask the bill payers permission.

For a free entry, pick up a form at V2 Radio, fill it in and place it in the black box in front of the gate.

The winner will be picked by staff at V2 Radio each day, and their decision will be final.  

Competition entries

Entry is restricted to one entry per person, per competition, per day; unless otherwise stated duplicate entries will be removed.

Incomplete or indecipherable entries will be void.

Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry.

There is no purchase requirement to enter a Competition.

Where entries are made via a coupon or form it is not acceptable to submit photocopies. Photocopies will be void.

Source material used by V2 Radio question compilers shall be taken as correct.

Where the option to enter via SMS exists and there is a tariff attached and the answer does not rely on skill, you are entitled to enter for free via our website (link will be on the competition page).

Competition entries submitted by SMS may require the user's name and postcode. Incomplete entries may not be eligible and may be disqualified.

Proof of posting cannot be accepted as proof of delivery. We cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside our control.

Entrants should note that unless stated otherwise by us, we do not accept responsibility for the return of any Competition entries, including those consisting of artistic or other material, and may dispose of entries at our discretion.

Entrants must seek the permission of the bill payer before calling or texting.

During 'Register To Play' and 'text to win' contests, which will be clearly labelled on air, listeners must call/text during the stated registration period. A randomly selected caller will be phoned back to participate in the contest. If the caller does not answer their phone within 60 seconds or the call goes to their voicemail, V2 Radio may disregard their entry and select a new caller.

Prizes

Prize winners will be chosen at random unless specified otherwise in the Competition Notice, from all qualifying entries within 28 days of the closing date specified in the Competition Notice. Tiebreakers, disputes, conflicts, questions or concerns will be managed by a member of our staff and, if required by law, by an independent adjudicator. In all matters, the decision(s) shall be final and no correspondence or discussion shall be entered into.

Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification within the time stated therein may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded.

Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.

Prizes are non-transferable and there is no cash alternative. We reserve the right to substitute prizes of equal or greater value at any time.

We reserve the right, in our absolute discretion, to request a proof of identity in the form of your passport, driving licence and a utility bill bearing your address.

Prizes are awarded at our discretion and prizes may be withheld in the event of improper actions by or on behalf of any entrant.

Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed. We reserve the right to request written proof of age of any winner.

All prizes will be presented to winners via the UK mail service, unless otherwise noted. V2 Radio does not accept any liability or claims for prizes which are lost, delayed or damaged in the post or otherwise not validly received by you.

We will not be responsible for replacing a prize if a concert or ticketed event has been awarded as a prize and the concert or event is cancelled or postponed.

Prizes must be taken in accordance with the dates and destinations and number of passengers specified by V2 Radio. There will be no cash alternative. There will be no alternative destination.

Holiday prizes

Holidays are non-transferable. Holidays are subject to availability. You must hold a valid UK passport with at least 6 months' further duration (or competition entry will be invalid).

Holidays are not available to persons under the age of 18 without the express prior written permission of V2 Radio.

All holidays must be taken within the timelines supplied or will be deemed invalid.

You must comply with the terms and conditions of the airline and other transportation and venues involved in the Competition or the Prize. In particular, you shall comply with all health and safety guidelines and instructions and all applicable legal and regulatory requirements.

You are not entitled nor authorised in any way to commit V2 Radio to any contract, expense or cost entered into or incurred without its advance written acceptance of the same. No variation of these Terms is effective unless approved by an authorised representative of V2 Radio in writing.

Passport control and in-country authorities will reserve the right to refuse entry. If you are refused passage and or entry/exit to or from the country being visited, any additional costs incurred will be your sole responsibility.

Any flights, other transport, airport details, accommodation or other aspects of the Prize, dates and times quoted by V2 Radio or its agents are for guidance only and are subject to change without notice with no liability arising. You must have sufficient financial resources to meet any financial commitment which they may incur in connection with the Prize beyond those included in the Prize itself.

The winner agrees to accept all blackout dates, space availability, requirements etc established by our prize partner(s).

You must comply with and are responsible for attending to any inoculation and health regulations required for your destination.