Thousands of people who have received community mental health care in Sussex are being invited to share their experiences as part of a national survey
Sussex Partnership NHS Foundation Trust says 5,000 people who recently used its community mental health services will be randomly selected to take part in this year’s Community Mental Health Survey.
The survey asks patients about different aspects of their care, including the treatment and support they received, communication with staff and the information they were given.
The Trust says the findings will help it understand what is working well and identify areas where services could be improved.
Feedback from the 2025 survey has already led to a number of changes.
These include clearer information about crisis support and services available outside normal hours, alongside a greater focus on discussions about medication, including why it is prescribed, possible benefits and side effects.
The Trust has also strengthened support and signposting for wider issues which can affect people’s mental health and increased its focus on recovery and social needs, including employment support.
Dr Jane Padmore, Chief Executive of Sussex Partnership NHS Foundation Trust, said: “People who use our services know better than anyone what it feels like to receive care from us. Listening to those experiences, including when we have got things right and when we have not, is essential if we are going to keep improving the quality of the care we provide.
“What matters is that we do something with what people tell us. Last year’s survey highlighted areas where people wanted us to do better, and that feedback has directly informed work to improve information about crisis support, conversations about medication and support for people’s wider recovery and social needs.
“I would really encourage anyone who receives the survey to take the time to complete it. Please tell us about your experience, whether it was positive, difficult or somewhere in between. Your feedback helps us understand where we need to focus our attention and ultimately helps us provide better care for the people and communities we serve.”
The survey is being carried out by the Care Quality Commission and the Survey Coordination Centre at Picker.
Responses will remain confidential and individual participants will not be identifiable when the results are published in spring 2027.
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