South East Coast Ambulance Service is calling on the public to support its crews as they prepare for what is expected to be a surge in emergency calls in the run-up to Christmas.
The service is already bracing for a repeat of last December, when teams handled close to 90,000 calls to 999 — an increase of nearly ten per cent on the previous month. This winter, demand is expected to rise again, with particularly busy days forecast after the long Christmas and New Year bank holidays, when daily call numbers could exceed 3,000. SECAmb says it will continue to prioritise the most seriously ill and injured patients, but is urging people not to ignore potentially life-threatening symptoms. Serious conditions such as chest pain should prompt an immediate call to 999 rather than being left to worsen over the festive period. For those with less urgent issues, callers may be offered clinical advice over the phone and directed to more suitable NHS services. The Trust says using alternatives such as GPs, pharmacists and the NHS 111 service — both online and by phone — can make a significant difference in keeping ambulances free for emergencies. People are also being urged to plan ahead by ensuring any repeat prescriptions are ordered and collected before the bank holidays. Last-minute requests can add pressure to both 111 and 999 services at the busiest time of year. With flu cases on the rise, SECAmb is also encouraging the public to take up the flu vaccine to help protect themselves and those around them this winter. Information on eligibility and access to vaccinations is available on the NHS website. SECAmb’s Chief Operating Officer, Jen Allan, said the organisation has been working hard to prepare for the challenges of the festive season. She thanked staff and volunteers for their commitment, acknowledging the personal sacrifices they make to support patients during one of the busiest periods of the year. She added that using the right service at the right time helps ensure ambulances remain available for life-threatening emergencies. Further advice on staying safe and prepared this winter can be found on the SECAmb website.
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