New online platform and support to help people waiting for treatment in Sussex

Sussex Health and Care Partnership is working to ensure you get the care you need as soon as possible. While you are waiting for a hospital appointment, there is now more support available.

From today, people in Sussex who are waiting for care will be able to access support and check waiting times on a new online platform.

Built in conjunction with patient groups, the national My Planned Care website allows patients and their carers to access information ahead of their planned appointment, operation or treatment.

In this first stage, patients will be able to search on the site, hosted by nhs.uk, to find the average waiting time at their local hospital for the specialist area they need treatment in.

Data from all of the Sussex hospital trusts will be available through the platform, as well as hospitals across the country.

The launch of My Planned Care in Sussex is part of our system’s elective recovery plan, and aims to empower and support patients as they wait for care.

The platform will be expanded in the coming months to include more specific information for specialties and how patients can contact hospital departments and teams.

This will also include signposting to existing community support, public health wellbeing services, the voluntary and community sector and non-acute provider services for advice and support for physical and mental wellbeing.

At the same time, health and care partners in Sussex have also launched new online advice to support people as they wait to help them to stay well. It includes advice on how to manage symptoms, a focus on mental health and wellbeing and how to manage other demands or pressures while they wait.

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