A young 999 caller from East Sussex has met the ambulance call taker who helped him stay calm when his mum suffered a severe allergic reaction.
10-year-old Noah and his four-year-old sister Aurora have both been recognised by South East Coast Ambulance Service for the important role they played during the emergency at their family home.
On 28 January 2026, their mum Sophie was at home with Aurora when her lips suddenly began to swell and she felt her throat tightening. Realising she was suffering a severe allergic reaction, Sophie asked Aurora to fetch Noah, who immediately called 999.
Emergency Medical Advisor Alison Cooper calmly guided Noah through what to do while help was arranged.
Alison said: "Noah was incredibly calm and mature throughout the call. It's never easy for anyone to deal with a loved one being seriously unwell, but he listened carefully, followed instructions and did exactly what his mum needed in that moment.
“Calls involving children always stay with you, so being able to meet Noah and Aurora afterwards was fantastic. To see them and Sophie doing so well was wonderful and I couldn't be prouder of how they both handled such a frightening situation."
While following advice over the phone, Sophie was able to administer her EpiPen. Volunteer Community First Responder Faith Lee was first to arrive and supported the family until ambulance crews reached the scene.
Faith said: "As a CFR, you're there to help bridge those first crucial moments before ambulance crews arrive. Noah and Aurora were both remarkable. Despite what was happening to their mum, they stayed focused and helped ensure she received the care she needed. Noah also showed great awareness by helping to settle the family dog, moving it into another room and checking on it, which helped create a calmer environment while we cared for Sophie."
Noah and Aurora were later presented with certificates in recognition of their bravery and quick thinking.
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